✨ FAQ: personalized collars, leashes and tags for dogs and cats ✨

Do you have a question about Myuna personalized dog accessories? Find all the useful information about our dog collars, handcrafted leashes, and personalized tags in this FAQ: model selection, measurements, sizes, materials, French manufacturing, processing times, delivery, care, and returns.

Every Myuna accessory is designed, crafted, and personalized with care in my workshop in France. The information provided on the chosen product page takes priority, as sizes, dimensions, and personalization options may vary by model.

PRODUCTS AND CUSTOMIZATION

What products are offered on Myuna?


At Myuna, we believe every moment with your pet should be special. Discover our unique creations, handmade with love, to create unforgettable bonds:


🌸 Resin medals : elegant, customizable and designed to mark every shared adventure.
💕 Webbing collars and leashes : comfortable and stylish, perfect for walks for two, always closer.
🎀 Paracord collars : sturdy and hand-woven, for an active companion with whom to create memories.
💝 Personalized paracord leashes : a touch of uniqueness for every outing, where your bond is celebrated with every step.

At Myuna, we put our heart and soul into every creation, so your moments together are unforgettable. 💞

Is it possible to personalize the products?

Of course, every link is unique, and so are your products! Unleash your creativity and personalize your accessories to make them even more special:

💖 Personalized bandanas : add your partner's name for a style that tells your story.
🌸 Resin medals : engraved with important information for added security and stronger bonds between you.
💕 Paracord leashes : personalize them with your pet's name for even more precious shared moments.

How to choose the right size necklace?

To choose the ideal size, it is essential to correctly measure your dog's neck circumference.

📏 How to measure?

  • Use a flexible measuring tape
  • Measure the neck circumference directly on your dog, where the collar will be worn.
  • The measuring tape should be adjusted loosely: you should be able to fit a finger between your neck and the tape measure.

⚠️ Do not do this:

  • Never measure a necklace while it's lying flat: this distorts the measurement and can result in a necklace that's too small or too large.
  • Do not rely solely on the old collar size if your dog is growing or has changed in size.

How long does it take to receive an order?

Each Myuna accessory is carefully crafted to guarantee quality and durability. Here are the expected delivery times for your products and to strengthen your bond:

💞 Production : lead time of 3 weeks, depending on the volume of orders.
💝 Delivery : 2 to 5 business days after dispatch.

Patience is the key to perfect creations, ready to create eternal memories!

What materials are used?

We choose high-quality materials to guarantee both comfort and longevity, so that your connections remain strong and durable:

💖 Resin medals : lightweight, strong and non-toxic, for worry-free adventures.
💕 Collars and leashes : sturdy and comfortable PVC webbing, hand-woven paracord, for safe shared moments.

Each material is carefully selected to ensure lasting quality, just like the bond you create with your companion. 💝

NECKLACE SIZES AND SELECTION

How do I properly measure my dog's neck size?

To choose the right dog collar size, measure its neck directly where the collar will be worn, using a soft measuring tape.

The tape should be snug but not tight: you should be able to fit a finger between your dog's neck and the tape.

If you do not have a soft measuring tape, use a piece of non-stretchy string. Mark the length, then measure it with a ruler.

Do not measure an old collar laid flat. This method can lead to an inaccurate measurement and result in ordering a collar that is too tight or too big.

How to choose the right collar size for my dog?

Refer to the size guide on the product page of the desired model. Dimensions and adjustment ranges may vary from one dog collar to another.

A dog's breed or weight can provide an initial indication, but they never replace the actual measurement of its neck size.

Choose a size where the adjustment range comfortably accommodates the measured size, ideally without placing your dog at the minimum or maximum end of the adjustment.ormales and are part of the unique character of a handmade accessory.

What collar width should I choose for my dog?

The choice of width depends on your dog's neck size, build, weight, and strength.

As a guide:

• 13 mm is mainly suitable for miniature and very small dogs;

• 16 mm is suitable for small dogs and certain slim builds;

• 20 mm is generally suitable for medium to large dogs;

• 25 mm is suitable for larger dogs or those with a wide neck.

For a miniature dachshund, a width of 16 mm is generally lighter and better proportioned than a width of 20 mm. However, the availability of each width depends on the model and size selected.

What should I do if my dog is between sizes?

Do not choose solely based on your dog's breed or weight. Compare their exact neck measurement to the adjustment ranges indicated on the product page.

If in doubt, contact me before ordering, specifying:

• the desired collar model;

• the neck measurement taken directly from your dog;

• their breed;

• their weight.

I will then be able to guide you toward the most suitable collar size and width.

Which collar should I choose for a very small dog?

The Suzette collar, available in a 13 mm width, has been designed for miniature dogs and very small builds.

The Colette collar in a 16 mm width can also be suitable for many small dogs. The best choice always depends on your companion's neck size, build, and weight.

Are Myuna collars and leashes suitable for a dog that pulls?

It is important to choose a width, hardware, and model suited to your dog's build and strength.

For a dog that pulls hard, using a suitable harness is generally preferable in order to better distribute the traction.

Before every walk, check the condition of the strap, paracord, rivets, rings, clasp, and snap hook. A dog accessory showing wear or damage must no longer be used.

MANUFACTURING, DELIVERY AND TRACKING

What is the manufacturing lead time for a Myuna order?

The majority of Myuna custom dog accessories are made specially to order. The production time can take up to 3 business days, unless otherwise indicated on the product page.

Saturdays, Sundays, and public holidays are not counted as business days.

Items indicated as ready to ship may have a shorter turnaround time. The delivery time only begins once the order has been manufactured and handed over to the carrier.

Why has my order not been shipped yet?

An order currently in production does not yet have a tracking number.

Before worrying, check that the timeframe indicated on the product page has fully elapsed, counting only business days.

You will automatically receive a confirmation email as soon as your personalized collar, leash, or tag has been prepared and handed over to the carrier.

What are the delivery times for dog accessories?

After shipment, delivery generally takes a few business days depending on the destination, the carrier, and the selected delivery method.

The estimates provided at checkout are indicative. They may be extended during busy periods or in the event of an incident beyond Myuna's control.

The total time frame therefore includes two distinct stages: the artisanal crafting of your personalized dog accessory, and then its transport.

Where does Myuna deliver?

Myuna delivers to metropolitan France as well as to the destinations currently enabled on the store.

To view the carriers, rates, and delivery methods offered to your address, select your country and enter your information at checkout.

If no delivery option appears, it means that shipping to this destination is temporarily unavailable.

How can I track my order?

When your package is handed over to the carrier, you will receive a shipping email containing your tracking link or number.

Remember to check your spam folder. After the package is dropped off, it may take a few hours for the tracking to be updated by the carrier.

Is the delivery of cat and dog accessories free?

Delivery methods, their rates, and any free delivery offers are displayed in your cart or at checkout.

They may vary depending on the destination, the order amount, and the selected carrier.

CUSTOM MEDALS

What information should be included on a dog or cat tag?

Your dog or cat's name and at least one easily readable phone number are the most useful pieces of information to include on a dog identification tag.

Carefully check the spelling of the name and every digit of the number before confirming your order. The engraving is done based on the information you provide.

Are Myuna medals personalized?

Yes. Myuna medals can be customized depending on the model chosen.

You can, in particular, select the color, the first name, the information to be engraved, and certain additional finishes. All available options are specified on the product page for the personalized medal in question.

Can a personalized medal be returned?

A medal engraved or made according to your choices is a personalized product. It therefore cannot be returned or exchanged due to a change of mind or an error in the information provided when ordering.

If the customization received contains an error attributable to Myuna or if the medal is defective upon receipt, please contact me promptly with your order number and photos.

How do I maintain a resin pet tag for dogs and cats?

Clean your dog tag with a soft, slightly damp cloth; do not use abrasive products.

Avoid repeated impact, high heat, and prolonged immersion, unless specific protection is indicated on the product page.

Like all accessories worn daily, a personalized tag may gradually show minor signs of wear.

MAINTENANCE, MODIFICATIONS AND RETURNS

How do I clean a Myuna collar or leash?

To clean a waterproof strap, use clear water or a soft cloth with a little soap. Rinse it and then let it air dry naturally.

To maintain a paracord leash or collar, prefer a gentle hand wash in warm soapy water. Rinse thoroughly and let air dry.

When it is removable, take off the bandana and wash it delicately separately.

Do not use bleach, abrasive products, or a tumble dryer. Ensure the accessory is completely dry and in perfect condition before putting it back on your dog.

Can I modify or cancel my order?

Any request for modification or cancellation must be sent within 24 hours of order confirmation.

After this period, the materials may have already been cut and production or customization begun. A modification or cancellation can therefore no longer be guaranteed.

Can I return a personalized dog accessory?

Custom-made or clearly personalized creations cannot be returned due to a change of mind.

The conditions applicable to non-personalized products are detailed in the refund policy available at the bottom of the site.

If your order is defective or does not match the options you selected, please contact me promptly with your order number and photos.

What should I do if I made a mistake regarding the size or personalization?

Dog accessories are made based on the measurements and options provided at the time of order. It is therefore essential to verify the size, color, material, and personalization details before payment.

If you notice an error, contact me within 24 hours of placing your order. Once production has begun, changes can no longer be guaranteed.

What payment methods are accepted?

The available payment methods are displayed during checkout. Depending on your device, these may include credit card, PayPal, Apple Pay, and Shop Pay.

Payment is secured by the services offered on the Shopify store.

How can I contact Myuna?

You can contact me using the form available on the Contact page or by email at contact@myuna.fr.

For an order already placed, please remember to include your order number.

For advice regarding a dog collar size, please specify the desired model, the neck circumference measured directly on your dog, their breed, and their weight.

Any other questions?

If you have any questions or special requests, please contact me! Every message is an opportunity to strengthen the bond with our wonderful community. 💖

📧 Email : contact@myuna.com
💖 Contact form : available on my website.

I'm here to answer all your questions with all my love. 💝

Guide des tailles des colliers pour chien

Les tailles diffèrent entre les colliers Colette et Suzette. Mesurez toujours le tour de cou directement sur votre chien, sans serrer, puis consultez le tableau du modèle choisi.

Collier Colette

Taille Tour de cou Largeurs proposées
XXS 19 à 24 cm 16 mm uniquement
XS 20 à 30 cm 16 mm uniquement
S 30 à 40 cm 16, 20 ou 25 mm selon les options
M 40 à 50 cm 16, 20 ou 25 mm selon les options
L 50 à 60 cm 16, 20 ou 25 mm selon les options
XL 60 à 70 cm 16, 20 ou 25 mm selon les options

La largeur de 16 mm convient généralement aux petits chiens et aux morphologies fines, 20 mm aux chiens moyens à grands, et 25 mm aux chiens plus grands ou possédant un cou large. Pour un teckel nain, 16 mm est généralement plus léger et mieux proportionné.

Collier Suzette

Taille Tour de cou Largeur
3XS 16 à 21 cm 13 mm
2XS 19 à 24 cm 13 mm
XS 23 à 28 cm 13 mm
S 28 à 33 cm 13 mm
M 33 à 38 cm 13 mm

Le collier Suzette mesure 13 mm de large et a été pensé pour les chiens miniatures et les très petites morphologies.

Comment prendre la mesure ? Placez le mètre ruban autour du cou, à l’endroit où le collier sera porté. Ajustez-le sans serrer : vous devez pouvoir passer un doigt entre le cou et le mètre.

À ne pas faire : ne mesurez pas un ancien collier posé à plat. Cette méthode peut fausser la taille finale.

La race et le poids donnent seulement une indication. Le tour de cou réel reste la mesure de référence.

Pour les colliers en paracorde Plume, Sally, Milo et Miu, consultez le guide de la fiche produit : les tailles proposées varient selon le modèle.

Recommandations : Laisses et Colliers en Paracorde

Retrouvez les modèles recommandés selon la morphologie de votre animal. Ces indications vous permettent de choisir un modèle adapté à son gabarit.

Produit Chats Petits
chiens
Moyens
chiens
Grands
chiens
Laisse Paracorde ☆ Pinky ✓ ✓ ✓
Laisse Paracorde ☆ Praline ✓ ✓ ✓
Laisse Paracorde ☆ Perle ✓ ✓ ✓
Laisse Paracorde ☆ Ramses ✓ ✓
Collier Paracorde ☆ Plume ✓ ✓
Collier Paracorde ☆ Sally ✓ ✓
Collier Paracorde ☆ Milo ✓ ✓
Collier Paracorde ☆ Miu ✓ ✓